Roadelle

Help centre

The answers guests and hosts ask for most, kept short.

• Contact RoadelleHow to reach a person: message the host through the trip for anything about the car, and open a support case for anything about the platform.
• Damage and claimsHow a damage claim is opened, what evidence is needed, who pays the deductible, and how long each side has to respond.
• Host guideHow to host on Roadelle: listing a car, setting your price and calendar, meeting guests at the airport or cruise dock, handling damage, and how and when payouts reach you.
• Paying for a tripThe ways to pay for a trip, including WiPay on Barbados, Jamaica and Trinidad and Tobago, and what each one means for the security deposit and for refunds.
• Something went wrong during a tripWhat to do when the car will not start, when it is damaged, when the host does not show up, or when you need to keep it longer than you booked.